Tianren grants our clients 1 year warranty for the equipment exported from us. During the warranty period, in case the defect of material or workmanship has occurred with spare parts in normal operation, the defective part will be repaired or replaced for free of charge.
1. Tianren is dedicated to provide our clients with genuine spare parts with the highest quality, exact fitness and appropriate function. We can also help clients coordinate with trained service personnel to provide you detailed and extensive knowledge about your particular machine. With our technological advice, your machine service life can be significantly prolonged and sustained with high capacity.
2. With our distributor network, you are guaranteed with fast deliveries and services, no matter wherever you are. Please list products name, model, equipment serial number, description of required parts. We guarantee that your request will be handled quickly and appropriately.
How we ship the compensated spare parts
1. Upon the urgent request from our clients, we will ship the compensated spare parts by international courier, such as DHL, TNT, UPS or Fedex. The courier will arrive the designated destination within 5-7 days. The client will assume the courier expense.
2. For the regular claim for the spare parts, we will ship the compensated spare parts together with next shipment of new machines. The shipment expense is free.
3. We reserve the right to reasonably determine whether a defect in material or workmanship occurred in normal use or if such defect resulted from a factor excluded from this warranty. This warranty does not include defects from normal wear and tear, accidents, negligence, abuse, shipment, handling,storage, or environmental conditions. Any modifications to our products by the client, client's employees, or end-user, shall invalidate this warranty. The normal wearing and easily broken parts, include but not limit, all kinds of filters, belts, electric appliance and wires, bulbs and fuses, glass, rubber and plastics stuffs etc.